#CARVANA DELIVERY STATUS CONFIRMED REGISTRATION#
Some Illinois customers have even reported being stopped by law enforcement, or were issued tickets because of Carvana’s registration delays, the Secretary of State’s office said, adding that it’s trying to help those customers resolve their situation. "We have over 107 signed complaints, we have three to four hundred late transfers," Captain Garza said, referring to the volume of Carvana customers who have contacted the state for help. The new rules have proven to be difficult for the Fortune 500 company, according to evidence the state says it has showing Carvana has continued to issue out-of-state tags in the months since the new rules were imposed. Garza also confirmed that Carvana is obligated to deliver the cars, while also abiding by stricter guidelines enforced by the state on Carvana’s operations, including a ban from issuing out-of-state temporary tags. They are obligated to deliver that vehicle to that consumer." "We’ve had numerous phone conversations with them to explain,” said Captain Elmer Garza with the Secretary of State Police. But when they called Carvana’s customer service, they said the company "told me they are not delivering any cars in Illinois right now… I’m pretty frustrated with the whole process."Īfter sharing that customer’s complaint with the Secretary of State’s Police Department, the office tells NBC 5 it has specifically told Carvana that it is obligated to deliver the vehicles that customers purchased on or prior to July 18, the date that the latest suspension order took effect. The customer said they were supposed to receive the vehicle they purchased in June last week. of State’s office," one customer told NBC 5 Responds by email. "On the phone, told me the delay was due to the dispute with the Sec. Those customers claim the company is blaming the state for those delays, even though the state has permitted the company to carry out sales made before the license suspension took effect. Now, some Carvana customers tell NBC 5 Responds that they are in the dark as to when they will receive the vehicles they selected months back, which were due to be delivered soon.
#CARVANA DELIVERY STATUS CONFIRMED ANDROID#
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